The purpose of this assignment is to apply the processes involved to develop an improvement plan that will prevent similar customer complaints. Using the template attached, respond to the required elements listed below and make sure to include detail for each element in your improvement plan. the template document you submit should be between three and four pages in length.
Required Elements:
a. Scenario: Create your own detail to relate what may have occurred once you had an appointment for lab testing or a diagnostic test (e.g., MRI, CT scan, etc.), and the facility environment was disorderly and unclean.
1. Describe in detail everything that occurred to ensure that the CQI team understands the complexity of the issue.)
b. Data Elements: Describe a minimum of three data elements you would gather to fully assess the situation and assist you with improving the customer satisfaction scenario you chose.
c. CQI Methods: Outline the CQI method (Pareto, Fishbone, or Flowchart) you would utilize to develop your improvement plan.
1. Explain your plan for improvement.
d. CQI Team Members: Identify three stakeholders within the organization you will include on your CQI team.
1. Identify the communication barriers that may occur between the stakeholders based on their role in the organization when analyzing the cause of the complaint.
2. Discuss possible solutions and the development of an effective improvement plan.
e. Cost-Quality Impact: Analyze how cost and quality are linked based on your scenario.
1. Identify the potential impact to the organization if the issue is not resolved.
f. Evaluation Plan: Describe how you will evaluate the success or failure of the plan.
1. Identify the steps would you take to determine if the plan is effective.
Include at least two scholarly sources in the template that supports your ideas or statements.
Required Elements:
a. Scenario: Create your own detail to relate what may have occurred once you had an appointment for lab testing or a diagnostic test (e.g., MRI, CT scan, etc.), and the facility environment was disorderly and unclean.
1. Describe in detail everything that occurred to ensure that the CQI team understands the complexity of the issue.)
b. Data Elements: Describe a minimum of three data elements you would gather to fully assess the situation and assist you with improving the customer satisfaction scenario you chose.
c. CQI Methods: Outline the CQI method (Pareto, Fishbone, or Flowchart) you would utilize to develop your improvement plan.
1. Explain your plan for improvement.
d. CQI Team Members: Identify three stakeholders within the organization you will include on your CQI team.
1. Identify the communication barriers that may occur between the stakeholders based on their role in the organization when analyzing the cause of the complaint.
2. Discuss possible solutions and the development of an effective improvement plan.
e. Cost-Quality Impact: Analyze how cost and quality are linked based on your scenario.
1. Identify the potential impact to the organization if the issue is not resolved.
f. Evaluation Plan: Describe how you will evaluate the success or failure of the plan.
1. Identify the steps would you take to determine if the plan is effective.
Include at least two scholarly sources in the template that supports your ideas or statements.
